Delivery & Shipping Info
Processing Time:
Each Naturally DiVin product is handcrafted with love and intention. Please allow 7–14 business days for your order to be processed before it ships.
Shipping:
All packages are shipped via USPS or UPS, depending on your selection at checkout. Once your order is packed and labeled, you’ll receive a tracking number by email or text. Shipping times vary based on your location.
Local Pick-Up:
Available in Tempe, AZ. You’ll be notified via email or text when your order is ready for pick-up. Please bring your confirmation number and ID.
Returns & Exchanges:
Due to the handmade and personal nature of our products, we do not accept returns. However, if there’s an issue with your order (missing items, damage in transit, etc.), please email us within 5 days of delivery at [your email] with your order number and a photo. We’ll do everything we can to make it right.
Order Changes & Cancellations:
Once an order is placed, changes or cancellations are not guaranteed. Please double-check your cart before submitting. For urgent updates, contact us within 24 hours of ordering
📚 Course Kits
Course kits are packaged with care and include all printed guides, ritual tools, and specialty items. Due to the nature of bundled education materials, no returns or exchanges are offered. If an item arrives damaged or incomplete, contact us within 5 days and we’ll resolve it quickly.
🔮 Ritual & Gift Sets
All ritual and gift sets are final sale. Because each one is energetically customized, we don’t accept returns. If you experience an issue (broken candle, missing item, etc.), email us at [your email] with your order number and photo proof within 5 days.
🛍 TikTok Orders
If you ordered via TikTok Shop, all policies listed here still apply. Be sure to verify your shipping info before checking out on TikTok, as order cancellations or edits aren’t guaranteed once submitted.
💌 Have a Problem?
We want your experience to match your energy. If anything is off, email [your email] within 5 days of delivery. Include your order number and a photo of the issue—we’ll get it sorted.
💲Refund Information
We Only ship to the US currently
REFUNDS & RETURNS
Due to the handcrafted and energetic nature of our products, all sales are final.
This includes:
Ritual Sets
Course Kits
Body & Energy Products
Teas and Herbal Goods
Custom Orders
We do not accept returns or offer refunds on used, opened, or partially consumed items.
💥 DAMAGED OR MISSING ITEMS?
If your order arrives damaged or incomplete, contact us within 5 business days of delivery. Email [your email] with your order number and clear photos of the issue. We’ll take care of it.
🚫 NON-REFUNDABLE ITEMS
For your safety and spiritual hygiene, we do not accept returns on:
Body oils, Mists & sprays Teas or edibles Ritual items Worn jewelry or clothing or headwraps, books, course and consultations
All items are final sale unless there’s a proven fulfillment error or damage in transit.